Security and Connectivity Support
About This Course
rom how we shop to how we work, our modern world is built on digital connections. But since every connection is also a potential vulnerability, security is essential to protect our data. In IT, connectivity and security are two sides of the same coin; you can’t have one without the other.
In this course, you will diagnose and resolve a wide range of connectivity issues, from peripheral devices to shared network resources. Beyond technical troubleshooting, you will build a strong foundation in cybersecurity. You will learn how to identify common security threats, recognize social engineering tactics, and apply company policies to protect sensitive data. After completing this course, you will be able to provide effective, secure, and responsive front-line IT support.
Course Content
Security and Connectivity Support Introduction
Module 1: Troubleshooting Common Services and Peripheral Connectivity Issues
Module 2: Troubleshooting Common Network Connectivity Issues
Module 3: Troubleshooting Common Security Issues
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