IT Support Essentials
About This Course
IT Support Essentials is your starting point for becoming a skilled IT support professional. Through hands-on learning and real-world scenarios, you will explore how computers work and learn about their various components, how to troubleshoot issues across hardware, software, peripherals and popular operating systems like Windows, macOS, and Linux., as well as mobile devices.
In IT support, how you communicate is as important as what you know. That’s why this course places a strong emphasis on professional and customer service skills. You will learn proven problem-solving processes, how to manage customer interactions, and how to explain complex concepts to a non-technical audience.
Course Content
IT Support Essentials Introduction
Module 1: Customer Service in IT Support
Customer Service in IT Support Hands-on Labs
Module 2: Processes and Tools for Troubleshooting
Introduction to Troubleshooting Hands-on Labs
Module 3: Troubleshooting the Windows Operating System
Troubleshooting the Windows Operating System Hands-on Labs
Module 4: Troubleshooting Linux and macOS
Troubleshooting Linux and MacOS Hands-on Labs
Module 5: Troubleshooting Mobile Devices and Applications
Troubleshooting Mobile Devices and Applications Hands-on Labs
Module 6: Troubleshooting Common Services and Peripheral Connectivity Issues
Troubleshooting Common Services and Peripheral Connectivity Issues Hands-on Labs
Module 7: Troubleshooting Common Network Connectivity Issues
Troubleshooting Common Network Connectivity Issues Hands-on Labs
Module 8: Troubleshooting Common Security Issues
Troubleshooting Common Security Issues Hands-on Labs
Module 9: Troubleshooting Common Hardware Issues
Troubleshooting Common Hardware Issues Hands-on Labs
Module 10: Common Hardware Upgrades
Common Hardware Upgrades Hands-on Labs
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